The configuration manager follows established change management processes for configuration items cis under configuration management. Configuration management cm has become a key strategy for successful manufacturing companies. With todays complex projects, increased stakeholder involvement, and advances in computer technology, metrics and key performance indicators kpis have become increasingly integral to informed decisionmaking and effective project management. Jul 19, 2019 in order to get a grasp on how the processes of kpi documentation and configuration work, we have 15 tips for you to keep in mind at all times. The average it customer support organization tracks more than 20 metrics. It is a story that you tell, backed up with analytics, management and actions. Key performance indicators for it service management.
Use kpi library to search for key performance indicators by process and industry, ask help or advice, and read articles written by independent experts. Kpis are the detailed specifications that are measured and analyzed by the software testing team to ensure the compliance of the process with the objectives of the business. Category 1 software that needs the most attention with the highest business implications, license cost, or compliance risks. Performance indicators for configuration management. The author of software configuration management patterns. Lean metrics for agile software configuration management. Itil 2011 actually maps critical success factors csfs to kpis. Product lifecycle and engineering documentation control process measurement and improvement provides a comprehensive discussion of measurements for configuration management.
The basics of kpi management business dashboard software. The new edition of harold kerzners bestselling book on measuring project management performance. As with everything else involved in running a successful enterprise in a datadriven world, having the customer in mind is an important first step. The kpis youre tracking now may not be what you need to be monitoring in three months time. Kpi software for business performance improvement simplekpi. The 8 it service management metrics that matter most techbeacon. Kpi software for creating dashboard and reports simplekpi. One approach, and a good starting point is the standard iso 9126 that recommend to measure the. Steve berczuk is a principal software engineer with experience as a manager, scrum master and technical lead in boston, ma. When it comes to itil configuration management process flow and asset management best practices, the key is to adopt a customercentric approach to management. Simple, intuitive features make it easy for anyone to setup and track a performance management initiative. Configuration management cm can be seen as a coordinated framework of ac.
The previous blog post discussed about the kpi, cost per ticket. Number of incidents owing to inaccurate cms information number of incidents reported where the underlying cause of the incident is the result of inaccurate configuration management information. This will illustrate how important the process really is. Effective teamwork, practical integration, he is a recognized expert in software configuration management and agile software development. The secret to effective metrics in service asset and. The key performance indicators kpis in the following table are useful for evaluating your configuration management processes. Variance in actual ci information with respect to that recorded in cmdb. Configuration management helping incident management. Kpi software provides businesses with a kpi focused platform to create manage and analyze kpi data. Vision corporation sells and installs human resource software. Weve assembled a list of information technology kpis key performance indicators that can be used across various industries. Track record of delivering effective software configuration management across the complete lifecycle concept through to support within a complex business environment experience with systemhardware software configuration management processes software engineering degree, or similar or relevant experience. As a continuation of my previous blog post, i would like to go deeper by providing you a few kpis coming out of configuration management interfacing with other processes. Configuration management cm with its aim to ensure functional and physical consistency between the product requirements and the reality during the whole lifecycle is becoming more and.
This kpi measures the number of events reported by monitoring tools. Kpis should be connected to organizational objective as they make objectives smart. In this article, well take a look at how your team can manage requirements using proven management techniques such as kpis key performance indicators and balanced scorecards introducing kpis. Project management metrics, kpis, and dashboards, second edition helps functional managers gain a thorough grasp of what metrics and kpis are and how to use them, as well as an understanding of. Whether youre new to performance management or an experienced professional, simplekpi was built with you in mind. Kpi can be reported based on category of the event category informational, warning, exceptional. Plan, execute and maintain configuration management processes including building workflows and establishing kpis. Software configuration manager resume samples velvet jobs. Our kpi software has all the functionality that you can dream of. At we are committed to providing value to the service management marketplace. The software allows organizations to enter their kpi key performance indicator data into one specially designed system rather than use conventional methods such as spread sheets which by their very nature are prone to errors. Understanding some of the above release management kpi will give insights into how truly reliable, efficient, and adaptive an organization is. The configuration management process is a framework for setting a baseline for configuration items and adopting change management procedures. Scoro kpi dashboard software lets you oversee every aspect of your business on one or several dashboards and keep track of your project, work, and financial kpis in real time.
It evaluates the success of an activity, and in our case. Establishing baseline metrics is useful for measuring the performance of your asset and configuration program. Configuration management process manager configuration manager manager of the entire process, responsible en for its effectiveness and efficiency. A list of the most common metrics is shown below see figure 1. Itil v2 see also service asset and configuration management itil v3. Itil key performance indicators kpis are a measure of performance that enables organizations to obtain information about many relevant factors such as the effectiveness and efficiency of their processes. Team leader of the function configuration management team. Monitoring the performance of document control kpis stands for key performance indicators and it is a type of performance measurement. It evaluates the success of an activity, and in our case we can use them to monitor the efficiency and performance of document control in an organisation. Changes are documented and the updated status of the information is regularly checked. Kpi software is a tool that automates the tracking of important stats on key performance indicators kpis and presents them in easytounderstand dashboards so users can track performance and spot.
Likewise, configuration management interfaces with other processes and supports them ably by contributing to the success of the interfacing process and the overall service. For the monitoring and control of processes and functions of it service management respective key performance indicators are defined. Corporater kpi manager places your business at the forefront of kpi. Kpis help you determine how well youre doing in achieving a specific goal. Integrate scoro with your currently used software to track and monitor all your data in one system. Balanced scorecard software vary in the manner they assemble constituent elements of a performance management system. A learner who is working towards developing a cost management department recently asked about key performance indicators kpis for the financial management and service asset and configuration management sacm processes.
From the customer, it cascades down to the service owner. This kpi reflects the accuracy of ci information stored in cmdb. These platforms act as a centralized hub for decision makers, aggregating data. According to the hp online survey, 16 percent of it professionals opt for pure agile, 51 percent lean towards it, and 24 percent adopt an agile hybrid approach. The first step is to define the key performance indicators kpis to focus on. Using the iso 55000 standard for reference, this article outlines how kpis can be effectively deployed so that the asset management. This article provides those of you responsible for service asset and configuration management with a suggested set of key performance indicators kpis that you can utilise.
Therefore, to ensure this, software testers are using a defined way of measuring their goals and efficiency, which has been made possible with the use of various software testing metrics and key performance indicators kpi s. Kpi software is a tool that automates the tracking of important stats on key performance indicators kpis and presents them in easytounderstand dashboards so users can track performance and spot trends at a glance. Key performance indicators this chapter contains the following. The customer kpis highlighted below figure 1 form the top of the metrics pyramid. Configuration management, product lifecycle management, performance measurement, maturity model. Successful service asset and configuration management sacm begins with the customer. The most important itil kpis itil key performance indicators. May 29, 2017 bmc has unmatched experience in it management, supporting 92 of the forbes global 100, and earning recognition as an itsm gartner magic quadrant leader for six years running. Building software development dashboards with key performance. The underlying factor, however, is risk management. Kpi examples kpi performance management software by. Why software configuration management metrics are important. See continual process improvement management for a detailed description of these activities. Itil suggested service asset and configuration management.
To visualize trend information, it is useful to graph kpi data periodically. Define hardware and software configuration processes and procedures. In short, performance measurement and management is a critical discipline that must be mastered for any support organization that aspires to worldclass performance. We have specialized in kpis for the last two decades and we know that a kpi is more than just a number. Percentage of software licenses used relative to the total software licenses. Output configuration items identified associated artifacts configuration items cis.
Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe. Category 2 software that needs the least attention free software such as adobe reader. Its a good idea for software team leaders and development project managers to put themselves in a senior managers shoes and think about what measureable indicators would be most useful to help draw that big picture. Key performance indicator kpi definition verification frequency frequency of physical verifications of cms contents. One approach, and a good starting point is the standard iso 9126 that recommend to measure the internal quality, the external quality and the quality in use of your product and based on the different metrics you can gather infer the different aspects of quality. The information about infrastructure and services necessary for the it service management is made available by configuration management. Main agile software development metrics and kpis altexsoft. Kpi library is a community for performance management professionals. Corporater kpi manager places your business at the forefront of kpi design. This post discusses the eighth and final kpi software. The 25 kpis will make a good starting point for the development of a performance management system, but before we look at the list i would like to express an important warning. Monitoring asset management strategy execution with kpis.
Apr 22, 20 a recent discussion on software configuration scm metrics in the configuration management cm professionals group of linkedin started off well, but seemed to have taken a wrong turnat least from what i can tell from reading some of the comments. Few kpis for configuration management for process interfaces. These kpis help meet basic it help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. Key performance indicators for a flight data monitoring programme 4 introduction effective safety management within the aviation industry depends on the creation and combination of various technical, operational and human conditions. Dont just pick all 25 you probably dont need or indeed should have all 25 kpis. Buildmaster, and other tools, help measure and increase efficiency in an origination and enable improvements in releasing software. Link kpis upstream with business objectives and downstream with organizational initiatives. Number of incidents owing to inaccurate cms information number of incidents reported where the underlying cause of the incident is the result of inaccurate configuration management.
There are several kpis what we call a quality model you can use to measure a software product quality. Jan 27, 2017 for easy management, the software can be categorized as follows. A type of performance measurement, key performance indicators or kpis, are used by organizations as well as testers to get data that can be measured. Note that some kpis cannot be reported by using only the data from service manager. Variance in actual asset information with respect to that recorded in asset database respectively. The task of configuration management is to keep track of all configuration items within the it service domain, and to provide accurate information and documentation to support all other it service management processes. Configuration management cm can be seen as a coordinated framework of activities to manage and control configurations 1, 2. Percentage of software licenses used relative to the total software licenses deployed. Controlling the design documentation throughout its lifecycle and knowing what is in the product is. Implementing project financial management and grants management.
Weve assembled a list of information technology kpis. Managing kpis, users and sharing insights just doesnt get any easier. Produces management information, including kpis and status. In this article, well take a look at how your team can manage requirements using proven management techniques such as kpis key performance indicators and balanced scorecards. Monitoring the performance of document control consepsys. So while you likely know that setting and forgetting your kpis is a surefire way to fail, you may not know some of the nuances of letting go of kpis. Key performance indicators for configuration management.